Billing/Insurance Information

For many patients and their families, visits to the doctor can be very stressful.  Foothill Family Clinic would like to help eliminate the stress often times associated with billing and payment of services.  To help alleviate this stress, we would like to familiarize you with some of our policies and procedures.

Your Insurance Card:

To enable Foothill Family Clinic to bill your insurance company directly, you will be asked to provide your insurance identification card at each visit.  We will scan this card into our computer system at least once a year.  This procedure is done on every patient, including family members.  If you are double covered, you must present both cards at the time of service and notify the staff of the primary plan.  If we are not participating on your insurance plan, we expect payment in full at the time of service but will provide you with the necessary information to submit to your insurance company.

Benefits:

Each insurance company offers a variety of benefit packages.  Our staff cannot be expected to know each patient's benefits.  It is therefore the responsibility of the patient to know and understand before a visit what is and is not covered.  If you have a service or procedure that is not a covered benefit, it will be your responsibility to pay for the service.  Please realize that even if you have insurance, you may still be responsible for payment of deductibles and co-insurance.

Additional Bills:

In addition to your bill from Foothill Family Clinic, you may receive other bills for services rendered during your visit.  These may be from the following areas:  LabCorp and Quest Diagnostics.  If you have any questions regarding a bill from these entities, you should call them directly and/or Foothill Family Clinic's billing office at (801) 365-1032.

General Information:

Payment is expected at the time of service for co-payments and unpaid account balances.  If you cannot pay your copay at the time of service, a $20.00 missed copay fee will be charged to your account.  If you walk-in or have an appointment during the evening or weekend hours, you may be assessed an additional fee and be required to pay an additional copay amount.  We do understand that sometimes appointments must be cancelled due to conflicts.  Please provide at least a 24-hour notice.  If you miss without proper notification, a fee may be billed to your account.

For billing questions, please call:

(801) 365-1032

M-F  8:00 AM-5:00 PM