Account Set Up
Each patient 18 and over will be set up in our system with his or her own account. Each account will receive a separate monthly statement. If you choose to have multiple people on one account please notify our business office. Dependents under the age of 18 will be set up on the parent’s/guarantor’s account, as directed by the guarantor.
Patient Check In
Insurance cards and co-pays are required at the time of check-in. If you do not pay a co-pay, a fee will be assessed to your account. A photo-ID is required for all new patients. Your picture will be scanned into our system for future identification. Any items, including collection activity and past due balances, are noted on your account and may be addressed with you at the time of check-in.
Payments
You can pay on your account at either of our clinic locations, online at www.nextmd.com, or by mail with cash, check or credit card. Credit card payments can also be made over the phone. If you would like to pay online, you must enroll in our Patient Portal. Please speak with a staff member to enroll. Though we submit insurance claims on behalf of our patients, it is the guarantor’s responsibility to see the account balance remains paid and in good standing. If needed, you can work with our Patient Account staff to arrange a payment schedule. If at any point your account becomes more than 60 days past due, your account may be referred to a collection agency for collection. This may result in additional fees and a negative credit report. Once an account is sent to a collection agency, you will no longer be able to schedule an appointment with our doctors.
Outside Services
Some laboratory and x-ray services ordered by your doctor cannot be done internally and are processed by an outside entity. You will receive a separate billing for these services. Payment is made directly to the outside entity, not to Foothill Family Clinic.
